Welcome to Fixlyne! Your privacy is important to us. Below is the Fixlyne Privacy Policy explaining how Fixlyne-a platform developed and managed by Wadina Hub and owned by Archimpact Innovations-collects, uses, and protects information. This policy applies to the Fixlyne App, Fixlyne Pro App, and the Fixlyne Crew App collectively referred to as "the Fixlyne platform." By using any of our services, you confirm that you have read, understand, and agree with the practices as outlined in this Privacy Policy.
Information We Collect:
We collect different types of information in the course of providing better experiences and services to you, as follows:
1. Personal Information
For Customers:
Name, contact information, address, for booking and service purposes;
Payment information to process transactions;
Device and account details to enable login and provide support.
For Providers - Fixlyne Pro & Crew
Name, contact information, and professional qualifications;
Bank details for purposes of facilitating payment;
Availability, location, and work history.
2. Usage Information
How you browse through our app and interact with it, and search queries.
Log data, such as IP addresses, browser types, and timestamps.
3. Location Data
Approximate Location: For the purpose of providing better services, and relevant results.
Precise Location: With Active Bookings, this is collected to help match customers with providers in their vicinity and also ensures that the correct service is delivered to a precise location.
4. Permissions and Additional Data
Chat History: Messaging between customers and providers for quality control and resolving disputes.
Photos: Images of either service requirements or proof of work uploaded.
Device Permissions: Depending on the functionality, camera, microphone, and storage permissions may be required for the operation of the platform.
How We Use Your Information:
To offer and customize services.
To process payments securely.
To match customers with providers.
To provide customer support and dispute resolution.
To improve and enhance the functionality of the platform.
Sharing Your Information
We do not sell your personal information. However, we may share data with third parties in the following instances:
Service Providers: To process payments, data analysis, and support.
Legal Requirements: If the law so requires or to direct our policies.
Business Transfers: In cases of a merger, acquisition, or sale of Archimpact Innovations.
Data Security
We use advanced security measures to protect your data from unauthorized access, disclosure, or destruction. Regular audits and updates are conducted to ensure the platform's security.
Cookies and Tracking Technologies
Cookies and other similar technologies may be used to enhance your experience, understand traffic patterns and to personalize content. By continuing to use the Site, you consent to the use of cookies.
You have a right to:
Have access to your personal information;
Request corrections or erasure of your personal data;
Object to or restrict processing of your personal data.
To exercise the above rights contact us at privacy@fixlyne.com.
Changes to This Privacy Policy
This Privacy Policy may change from time to time; when such changes occur, we will notify you via the platform.
Contact Us
If you have any questions about this Privacy Policy, please reach out to us at:
Email: support@fixlyne.com
