Effective Date: January 15, 2025

At Fixlyne, we are committed to providing high-quality services to our users. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for services booked through the Fixlyne platform.

1. Refund Eligibility

Refunds may be requested under the following conditions:

• Cancellation by the User:
  If a user cancels a service request in accordance with our Cancellation Policy (e.g., at least two hours before the scheduled service time), a refund will be issued minus any applicable platform fees.

• Cancellation by the Service Provider:
  If a service provider cancels the service request for any reason, the user will receive a full refund.

• Failure to Provide Service:
  If the service provider fails to perform the service as requested or cannot provide the service due to unforeseen circumstances, a full refund will be issued.

• Service Not as Described:
  If the service provided is substantially different from what was agreed upon (e.g., incorrect service, missing components, etc.), a full or partial refund may be issued, depending on the situation.

2. Refund Process

• How to Request a Refund:
  To request a refund, users must contact our customer support team within 7 days of the service date by:

  • Logging into your Fixlyne account via the mobile app or website.
  • Navigating to your order history and selecting the service you wish to request a refund for.
  • Contacting customer support via the app, email, or phone.

• Refund Approval:
  Once your refund request is submitted, it will be reviewed by our team. We will notify you within 5-7 business days regarding the status of your request.

• Refund Method:
  Approved refunds will be processed to the original payment method used for the service booking. The time it takes for the refund to be reflected in your account depends on your payment provider.

3. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• If the user fails to cancel the service request according to the terms set out in our Cancellation Policy.
• If the user does not provide adequate access for the service provider to complete the service.
• If the service provider arrives at the location but the user refuses the service without a valid reason.
• If the service was provided as requested, but the user changes their mind or is dissatisfied with the outcome.

4. Emergency Situations

In the event of emergency situations (e.g., natural disasters, technical failures), Fixlyne may issue refunds for services that could not be performed due to circumstances outside of our control. In such cases, we will inform users promptly and provide a full refund or reschedule the service.

5. Changes to the Refund Policy

Fixlyne reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and you are encouraged to review this policy regularly. By continuing to use the Fixlyne platform, you agree to the updated policy.

6. Contact Information

For any questions or concerns regarding refunds, please contact our customer support team at:

• Email: support@fixlyne.com